Service Head at Kolkata (West Bengal)

Service Head at Kolkata

1 Nos.
36604
Full Time
10.0 Year(s) To 20.0 Year(s)
Not Disclosed by Recruiter
Site Engg/Service/Project Mgt/After sales
Electricals/Electronics - Manufacturing
B.Tech/B.E. - Electronics/Telecommunication; B.Tech/B.E. - Instrumentation
Job Description:

Qualification: BE in Electronics, Instrumentation
Experience: min 10 to 20 yrs in handling service activities on PAN India level.
Work location: Kolkatta in West Bengal

Job description:

Previous Experience as Service Manager in Power Electronics Product manufacturing industries, Comprehensive Industry Knowledge specially in Railways , Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication skills, Self-Motivated, Troubleshooting & Creative Problem-Solving abilities.

. Responsible to assist technical staffs. Assigns and coordinates work assignments and resolution of critical technical and procedural problems.
. Responsible to visit pan India based Railway sheds to assist Dept. Head / Manager for team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work.
. Good knowledge of power electronics products repeat failure analysis report.
. Responsible for New AMC agreement, renewal of existing AMC.
. Responsible for payments follow-up and meet collection targets on time.
. Responsible to maintain customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
. Require working knowledge of industry regulations, restrictions, and laws, and ensures service department compliance to all regulations
. Resolves service team problems and improves current service methods to increase productivity and customer service
. Responsible to Monitor department issues and client complaints to define patterns and work to lessen those recurring issues
. Responsible to provide product training time to time to service engineers
. May need to travel as required

Company Profile

Reputed client of PrimoHunt Global Services, engage in manufacturing of Electrical, Electronics & Power Electronics Products as well as providing service on India level. Our client has good retaining policy for its executive thats why very less attrition rate from last two decade.

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