Business Manager in Ahmedabad

Job Description:

Qualification: Graduate in Commerce/Engineering with commercial experience preferable
Experience: Minimum 5 years’ experience in sales function from Steel, Sheet Metal, or Consumer/industrial goods Industry.

Job Objective: To look after business management of different facets of the distributor’s organization. His
primary responsibilities would include implementation of TATA Steel initiatives, leading the Area Sales Officers,
Technical Support Executive and DEO, liaison with CAM, taking responsibility for the bottom line and top line of
the business and look after the MIS reports.

Primary Responsibilities:

1. Sales
A.Support to ASO
Develop and communicate ASO-wise volume targets and KPIs
Develop customer visit plan for the ASOs and arrange meetings with OE customers
Update ASOs on market happenings/outlook etc
Monitor and have targets for Market Outstandings
Reduce Distributor Costs and Expenses (Target for Channel Cost)
B.Support to Distributor and CAM
Track performance of ASO against volume(and other KPI) targets
Track compliance of ASO’s customer visit plan

2. Marketing
A. Support to ASO
Maintain pricing document
Develop PPA plan and provide PPA execution support to ASOs
B. Customer Relationship
Visit selected customers along with ASOs
Arrange customer meets as per the plan
Develop and implement customer feedback survey
Develop relationship through softer activities like birthday/anniversary wishes
Take actions against opportunities for improvement(OFI) based on surveys carried out by TATA Steel
C. Ensure development and submission of margin monitor as per plan
D. Provide support to company and carry out special initiatives as per plan

3. Customer Service
A. Order fulfillment for all the ASOs through coordination with EPA/Service center
B. Resolve customer specific issues raised by ASOscenter and servicing the customers
C. Summarize and send customer visit reports to CAM and distributors through the Data Entry Operator

4. MIS
A. Ensure sending of distributor performance report as per requirement
B. Aggregate, summarize and send MIS to distributor and CAM
C. Take ownership of E-connect data input
D. Summarize and send customer visit reports to CAM and Distributor

5. People Development
A. Induct and assist ASOs as per company guideline
B. Monitor ASOs performance against KPIs/targets through regular reviews
C. Coordinate with CAM in identifying training needs for ASOs
D. Ensure implementation of training program as per plan

Skills required:
Working knowledge of English and proficiency in local language
Proficiency in MS Office, high proficiency required in Excel
Good communication skills
Understanding of basic accounts and taxation issues