Technical Support Engineer at Baner in Pune

Job Description:

Qualification: Bachelor’s Degree in Engineering (E&TC / Instrumentation)
Experience: 3 to 5 yrs of relevant work experience in the field of Industrial Automation and Control Systems

Work location: Baner in Pune

Desired Skills and Experience
PLC / HMI programming experience for at least one brand (Allen Bradley/Siemens / Mitsubishi / Omron / Schneider / Delta / Renu)
IEC61131-3 programming with good knowledge of programming using CODESYS or STRATON
Experience of Installation and commissioning in the field
Experience of handling and resolving field complaints
Analytical skills
Communication skills

Job Specifications and Job Requirements
Prompt and efficient post-sales support, includes application development, installation and commissioning of products, attending service calls, support sales channels
Prepare demo applications for product demonstration and training
Prepare and maintain repository with detail and up-to date technical information related to products
Prepare relevant technical information, wiring and installation details and drawings for product brochures, data sheets. Manuals, application notes, training manuals
Provide direct technical support to customers and our sales channels
Site visits to customers for problem solving
Maintain field complaint database for all products (including legacy products) and work closely with Engineering to get issues resolved quickly
Maintain track record of issue fixes and providing update patches to all channels pro-actively
Provide inputs to Engineering team regarding new features, enhancements, issues and facilitate product growth
Travel to customer site and locations for support, training as and when required
Ability to work as per European or American time zone as and when required and provide remote support or training